Adheres to established cash control policies and procedures of the casino.Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.Maintains a working thorough knowledge of where gift shop merchandise is stored.Monitors the shop on a constant basis for theft and adheres to established departmental guidelines in the event of theft/suspected theft.Assists the Managers, Supervisors, Leads, and Inventory Control team with inventory-related duties as necessary.Performs guest services-related duties, such as assisting guests with merchandise selection and/or purchase and redeeming complimentaries.Promotes a maximum level of guest service and satisfaction in the department.Operates point-of-sale terminal for gift shop transactions.Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained by his/her staff.Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise.Responds to guest complaints and/or inquiries promptly and courteously.Replenishes gift shop display shelves and racks.Merchandises new product and ensures that the shop is visually merchandised as per departmental guidelines.Ensures that merchandise in storeroom is put away, organized, and maintained.Ensures that merchandise is properly sized and displayed on the gift shop floor.Ensures that all merchandise is tagged correctly, put out on display or folded and placed in the storeroom.Ensures that the gift shop is kept exceptionally clean and neat.

Responsible for effectively serving casino guests, completing tasks as assigned by management, and ensuring that the standard for guest services is met.ĮSSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

Four winds casino job